FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Zengrit Specialty Manufacturing has been a trusted name for durable washers, shims, and metal stamping for more than 10 years. Our customers love our variety of products that are ready to ship and our ability to carry out precise, custom orders for your most important products.

Throughout the years, we’ve expanded our services, increased our efficiency, and deepened our commitment to quality. We understand the importance of our products and what they mean for your functions, whether you work in automotive, aerospace, or another field.

Our entire executive team down to our line employees are dedicated to offering exceptional customer service. We make ordering simple and our team is knowledgeable about our selection of products. We are ready to answer your questions, help you place your order, and ensure your part needs are met.

We understand that you may have lingering questions about our products, services, and our company in general. We will be happy to answer your questions if you don’t find your desired answer below or if you have further questions. We are located in Jimo District, Qingdao City, and serve the entire country. We house millions of pieces in our warehouse that are ready to ship or we can make a custom part to match your exact specifications and deliver the piece in a timely manner.

We are open to answering any questions you have. Our goal is to make you feel comfortable with our processes and gain your confidence in our ability to meet your needs, budget, and time restraints. If you have questions, please take further action to contact us. Simply visit our Request a Quote page and fill out the form. A qualified representative will see your request and get back to you with the information you need.

Q: Are you trading company or manufacturer ?
A: We are factory in Qingdao City,Jimo District.
Q: How long is your delivery time?
A: Generally it is 2-5 working days if the goods are in stock. or it is 10-15 working days if the goods are not in stock, it is according to quantity.
Q: Do you provide samples ? is it free or extra ?
A: Yes, we would like to provide   sample and the cost of express freight will be in buyers' account.
Q: What is your terms of payment ?
A: Payment 30% T/T in advance ,  balance 70% T/T  before shipment.

Q:What are your prices?
A:Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.
Q: Are you trading company or manufacturer ?
A: We are factory in Qingdao City,Jimo District.
Q: How long is your delivery time?
A: Generally it is 2-5 working days if the goods are in stock. or it is 10-15 working days if the goods are not in stock, it is according to quantity.
Q: Do you provide samples ? is it free or extra ?
A: Yes, we would like to provide   sample and the cost of express freight will be in buyers' account.
Q:What are your prices?
A:Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.
Q:Do you have a minimum order quantity?
A:Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website
Q:Can you OEM or ODM?
A;Yes, we have strong developing team. The products can be made according to your request.
Q:Can you supply the relevant documentation?
A:Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
Q:What is the average lead time?
A:For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
Q:What is the product warranty?
A:We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction
Q:Do you guarantee safe and secure delivery of products?
A:Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
Q:How about the shipping fees?
A:The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates 

we can only give you if we know the details of amount, weight and way. Please contact us for further information.

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